Help & FAQs

Whatever it may be, we aim to answer all of our customers' questions as quickly and as efficiently as possible.

Take a look at our Frequently Asked Questions below. Can't find what you need? Then we'd love to hear from you... Simply complete the simple form with as much detail as possible, and click submit!

Don’t forget, our customer services team is available Monday – Friday between 9am & 5pm so you can always just email us at staffexpert@silvercross.ie. We’ll make sure to get back to you as soon as we can.

 

All you need to know

Frequently
asked questions

Do the cot beds come with a mattress?

No, the cot beds do not come with a mattress. However, we do manufacture mattresses which can be purchased as an additional accessory.

Do you manufacture a buggy board for your travel systems?

We do manufacture a buggy board for the Coast and Wave (2019 onwards), Dune and Reef, and Cove however this is not compatible with other Silver Cross models.

Can I place a website order over the phone?

No, unfortunately we cannot place web orders over the phone.

Where can I see your products on display?

We are unable to keep an up to date list of products that each of our authorised stockists have on the shop floor. We would therefore suggest that you visit our store finder online - This will allow you to access the contact details of the stores within your area, giving you the opportunity to contact them to ensure that they have the product that you wish to see available, before visiting.

For information regarding furniture items on display, please contact our customer service team on +353 1 295 2111.

How do I make a complaint?

You can submit a complaint about our products or services you can do so through one of the following channels: fill in the contact form by clicking the Need Help button on the Customer Service section of the site, you can contact us by phone on +353 1 295 2111 or email us atstaffexpert@silvercross.ie. We would kindly ask you to provide your contact details (name, address & phone number), your product and also full details of your issue. If you would prefer to contact us by post please send your letter to: Silver Cross (Ireland) Ltd, David Lowe & Co., Unit 79/80 Furze Road, Sandyford Business Estate, Dublin 18, Ireland. Once your complaint has been received, we will do our best to contact you by phone or email within 2 working days.

How do I register the warranty for my pram?

You can register all wheeled goods on our website through the Warranty Registration page or alternatively give our Customer Service Team a call on +353 1 295 2111 and they will be happy to assist you. Please note registering for the 3-year warranty must be done within 28 working days of purchase.

How can I make a warranty claim?

Please make sure that you register your Silver Cross product as soon as you get it. To make a warranty claim please contact our Customer Services directly on +353 1 295 2111 and they will be happy to assist. To enable us to assist you in the best possible way, please provide your full contact details (name, address & phone number), which Silver Cross product you have, along with the serial number, date of purchase, as well as full details of the problem and how it arose. We may also ask you to provide pictures or other relevant information, as well as a copy of your proof of purchase.

Is my warranty valid worldwide?

No, your Silver Cross product is supplied with a warranty that is only valid to the country of purchase.

How can I wash my seat fabrics?

We would suggest that you follow the fabric wash care instructions included with your pram, however we would suggest that you never machine wash, tumble dry, iron or bleach your fabric items.

How do I clean my Silver Cross chassis?

We would suggest cleaning your chassis with a soft sponge and warm water and wipe off any remaining water with a dry cloth. If you have any mud, sand or debris in the mechanisms or wheels we would suggest using a soft brush to clean thoroughly. We would always suggest keeping your chassis clean and free from dirt and debris.